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My research interests concern the implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use care support services, providing data to inject into public service innovation. This has led to the creation of ThoughtCloud (https://thoughtcloud.uk) a lightweight cross-platform, digital feedback capture system. ThoughtCloud was co-designed with community partners to capture the voices of those often excluded from consultation about the design and delivery of public services that are important to them.

• AI as Compensatory Infrastructure: Sensemaking, Responsibility, and Labour in Value-Driven Organisations, Colborn-Clark, D., Cecchinato, M., Dow, A. 5 May 2026, Proceedings of the 5th Annual Symposium on Human-Computer Interaction for Work, New York, US, ACM
• Between Promise and Practice: How the UK VCSE Sector Adopts Generative AI, Clark, D., Cecchinato, M., Dow, A. 23 Jun 2025, CHIWORK '25 Adjunct: Adjunct Proceedings of the 4th Annual Symposium on Human-Computer Interaction for Work, New York, NY, United States, ACM
• A Place to Charge Your Wheels: Re-imagining the urban landscape for electric-wheelchair users through Design Fiction, Piedade, P., Jang, H., Maddux, J., Chappell, S., Maher, J., Dow, A., Conniss, L., Kotter, R., Conti, M., Zilvetti, M., Nicolson, S., Rizwan, A., Barrioz, V., Farrell, E. 27 Oct 2024, Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility, New York, ACM
• Wheel time interaction: A demonstration of PedalMouse for healthy interaction: Wheel time interaction, a demonstration of PedalMouse: Towards less sedentary interaction with computers, Dalton, N., Dow, A. 19 Apr 2023, CHI EA '23, New York, US, ACM
• Scaffolding Young People's Participation in Public Service Evaluation through Designing a Digital Feedback Process, Dow, A., Montague, K., Concannon, S., Vines, J. 13 Jun 2022, DIS 2022 - Proceedings of the 2022 ACM Designing Interactive Systems Conference, New York, NY, United States, ACM
• Metro Futures: Experience-Centred Co-Design at Scale, Bowen, S., Wright, P., Wilson, A., Dow, A., Bartindale, T., Anderson, R. 21 Apr 2020, CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, New York, NY, ACM
• Communities to the left of me, bureaucrats to the right…here I am, stuck in the middle, Dow, A., Comber, R., Vines, J. 22 Aug 2019, In: Interactions
• Between Grassroots and the Hierarchy: Lessons Learned from the Design of a Public Services Directory, Dow, A., Comber, R., Vines, J. 23 Apr 2018, CHI Conference on Human Factors in Computing Systems (CHI'18), ACM
• Designing for everyday care in communities, Toombs, A., Dow, A., Vines, J., Dennis, B., Clarke, R., Light, A., Gray, C. 30 May 2018, DIS 2018 - Companion Publication of the 2018 Designing Interactive Systems Conference, ACM
• Enabling Participation of People with Parkinson’s and their caregivers in Co-Inquiry around Collectivist Health Technologies, McNaney, R., Vines, J., Dow, A., Robinson, H., Robinson, H., McDonald, K., Brown, L., Santer, P., Murray, D., Murray, J., Green, D., Wright, P. 23 Apr 2018, CHI Conference on Human Factors in Computing Systems (CHI'18), ACM